Booking a ticket with World2Fly is easy. All you have to do is visit our website (www.w2fly.es), select a flight, enter the passenger and payer details (they do not have to be the same), and make the payment. Once the payment has been made, you will receive a purchase confirmation email. 

You can call our Customer Service Department and we will make the purchase for you. 

The booking code or PNR is the flight locator, a 6-digit alphanumeric code that identifies the flight booking and appears in the confirmation email you receive once the reservation has been made. We will ask you for the flight booking code for all procedures, for instance for online check-in and invoice request. 

To manage your bookings please go to the Manage my Booking section on our website. Feel free to call our Customer Care Department and we will take care of the procedure for you. 

The cancellation and / or refund of a booking made through direct World2Fly sales channels (www.w2fly.es, Customer Care Department or sales offices) will depend on the cancellation and refund conditions of your fare. Please check Fares & Conditions. 

Feel free to call our Customer Care Department and we will take care of the procedure for you. 

The change of date of a flight booking made through direct World2Fly sales channels (www.w2fly.es, Customer Service Department or sales offices), will depend on the conditions of your fare. Please check Fares & Conditions. 

Feel free to call our Customer Care Department and we will take care of the procedure for you. 

Name changes in seat and / or flight bookings are NOT allowed. The names and surnames must match the documentation that you will present at the airport on the day of the flight. 

Errors of up to a maximum of three characters shall be considered a spelling mistake, and you may correct it without any financial penalty in all our fares. 

If any of your surnames contains the letter Ñ, keep in mind that the booking system does not recognise this character, and the letter will therefore appear as N. 

Open ended flight tickets (open return) for the duration of one year cannot be booked on our website. However, some of our rates allow changes to be made to the return date without financial penalties.  

Feel free to call our Customer Care Department and we will take care of the procedure for you. 

If you have not received your booking confirmation email, or you have lost the reservation code (booking locator), you can request it through our Customer Service Department. 

Our special offers are featured on our website and on our social media networks. You can also find out about our latest news by subscribing to our Newsletter. 

In Fares & Conditions, you will find all the information regarding the different fares we offer at World2Fly, and their conditions. 

Yes, tickets may vary according to passenger age. As a rule of thumb, we can say that: 

Adults: for all passengers over the age of 12, adult rates (ADT) will apply. 

Children: for passengers over the age of 2 and under 12 (CHD), accompanied by a person over 16 years of age, 75% of the rate charged to adults will apply. 

Infant (Babies): for passengers who have not yet reached the age of 2 (INF) at the time of flight departure, and who do not occupy a seat, 10% of the fare charged to adults will apply. Infants may only travel in the company of a responsible adult. If the infant turns 2 years old before the end of the trip, a child rate (CHD) ticket must be booked for the entire flight. 

If you want a child under two years of age to travel occupying a seat, the rate for children between 2 and 11 years of age (CHD) will apply, and you must bring an approved Child Restraint Device (CRD). 

If you are planning to travel with two infants, the corresponding rate (INF) will apply for one them, who will travel on your lap. The second infant must occupy a seat, and the rate for minors between 2 and 11 years of age (CHD) will apply. It is required that you bring an approved Child Restraint Device (CRD). 

We consider minors to be passengers who have not reached the age of eighteen as of the date of the flight. With regard to rates, these apply depending on the passenger's age group: 

Passengers who have not yet reached the age of 2 (INF) at the time of flight departure will be charged 10% of the fare applied to adults and may not occupy a seat. They have the same baggage allowance as adult passengers and, additionally, adults accompanying them may carry a folding stroller and/or a Child Restraint Device (CRD). 

Passengers over the age of 2 and under 12 (CHD) will be charged 75% of the fare applied to adults, and must occupy a seat on the flight. They have the same baggage allowance as adult passengers. If they travel alone, without the company of an adult, it is mandatory to hire our UM Escort Service.  

For passengers over 12 years of age (ADT), the adult rate will apply. 

If you need an invoice for your flight booking, purchased through any of the World2Fly direct sales channels (www.w2fly.es, Customer Care Department or sales offices), you can request it by clicking on Request your invoice. For tickets purchased through another channel, you must contact them directly to obtain your invoice. 

World2Fly accepts Visa and Mastercard payments, as well as Bizum. Wire transfers are not accepted. 

Payments on board must be made exclusively by means of a credit / debit card, VISA, Master Card and American Express or through your mobile device through Apple Pay and Samsung Pay. Payments in cash will not be accepted. 

World2Fly fully reimburses your ticket and commits to make the refund within 7 business days. To request a refund, please contact our Customer Care Department. Please refer to Fares & Conditions for more information on the specific conditions of each rate. 

Carry-on luggage dimensions may not exceed 50 x 40 x 25 cm, and a maximum weight of 10 Kg. In addition to the hand luggage, only one of the following accessories is allowed per passenger: handbag, computer or tablet. The dimensions of the accessory may not exceed 35 x 20 x 20 cm. 

At the boarding gate, all hand luggage that does not comply with World2Fly regulations will entail an additional cost. 

Solid foods are allowed on board the aircraft. You only have to take into account the restrictions with regard to liquids. 

We recommend that you pack your food properly in order to avoid spills or potential accidents. 

If you are traveling with an infant, you may carry the food your child will need for the trip, including baby food or purées, in your hand luggage. Baby food may be carried in containers of over 100 ml, and these do not need to be sealed. 

It refers to the maximum amount of luggage that you can transport for free, and which may vary according to the fare conditions. 

Any bag that exceeds the allowance for your booked flight will be considered excess luggage, for which you will be required to pay a financial penalty. 

If your ticket indicates: "Excess: 1PC" it means that your rate includes a free checked bag. "Excess: 2PC" means that your rate includes 2 free checked bags, and so on. 

You can check the number of pieces included in your fare in Manage my Booking. 

The maximum dimensions per checked bag are 158 cm (height x width x length), and the maximum weight is 23 Kg. Handles, pockets and wheels must be included in these dimensions. 

It is possible to purchase additional or overweight baggage of 23 to 27 Kg. (the maximum weight allowed per piece of luggage) by paying the corresponding amount at the airport. 

There is no maximum number of extra pieces that can be added to the reservation, unless otherwise indicated. 

Acceptance of additional baggage on the flight is subject to space requirements. 

If you are planning to travel with a bag or package measuring more than 158 cm in total, you may request it by indicating its weight and dimensions at our Special Luggage page, or by contacting our Customer Care Department. This must be requested no later than 72 hours before your flight departure. 

If your bag weighs between 23 Kg and 27 Kg, you will be required to pay an overweight charge. 

This is subject to space requirements. 

If you are planning to travel with any sports equipment (bicycle, skis, surfboard, golf clubs, etc.), you must request it beforehand at our Special Luggage page, or by contacting our Customer Care Department. This must be requested no later than 72 hours before your flight. 

Passengers who habitually require a guide dog may take the animal on board with them, providing the animal is appropriately secured and the Passenger accepts liability for any damages caused. 

World2Fly does not transport animals of emotional support in the cabin.

An assistance dog is considered to be one that has been trained to help people with special needs. To fly with it, it is necessary to have an official physical certificate that certifies its training as an assistance or guide dog, issued by a member organisation of the International Federation of Assistance Dogs (ADI) at https://assistancedogsinternational.org/  or from the International Guide Dog Schools Federation (IGDF) at http://www.igdf.org.uk/ .  

Only animals such as cats and dogs that comply with legal and documentation requirements will be admitted on board. Other animal families will not be accepted. You can request this at our website, by clicking on Pets. There is an additional cost for this service. Please note that this service must be requested no later than 72 hours prior to your departure. 

It is possible to add additional luggage in Manage my Booking. 

There is no maximum number of extra pieces that can be added to the reservation, unless otherwise indicated 

Acceptance of additional baggage on the flight is subject to space requirements. 

The maximum weight allowed per bag is 23 kg. 

You can increase from 23 kg to 27 kg by paying the corresponding amount at the airport. No bag may weigh more than 27 kg.

It is important that you do not exit the airport without filing a claim in case of loss or incident with your luggage. You must keep the luggage receipt at all times, a sticker that identifies the bag with a number code. 

At the baggage claim area of all airports, you will find the baggage department, where you can fill out the Property Irregularity Report (PIR) in the  event of loss or any incident. 

You can contact us at:  

W2Fly 

AIRCOMP, SL 

Baggage Claims Department 

P.O. BOX 5366 

07011 Palma de Mallorca. Balearic Islands, Spain. 

Tel: +34 971 40 88 93 (Monday to Friday from 8.30 h to 15.00 h - CET) 

Fax: +34 971 40 88 89 

E-mail: [email protected]

Make sure you book your seat in advance so that you can choose the one you like the most and make your experience on board even more unforgettable. Do you want more legroom? Maybe you prefer to enjoy the window views. Or you might want to be among the first to get off the plane. It's all up to you! By reserving your seat in advance, you also make sure that you are seated next to your travel companions. You can book your seat at Seat Reservation. 

For safety reasons, the occupation of seats near the emergency exit is limited to passengers who do not have mobility difficulties, and who can understand the safety instructions in Spanish or English. 

These passengers must have sufficient strength to operate the emergency exit door and must be ready to help if the situation requires it. 

The following passengers may not occupy an emergency exit seat: 

• Children under 12 
• Women in advanced stages of pregnancy 
• Passengers travelling with dependents who may require their help in an emergency situation 
• Passengers travelling with pets in the cabin 
• Passengers under any medication that may affect the requirements demanded 

It is possible to request special needs assistance by filling in the form in the Passengers with special needs section, or by contacting our Customer Care Department. Keep in mind that we can only process your request if you do so up to 72 hours before your flight departure. 

Both services may be requested by filling in the form in the Unaccompanied Minors and children travelling alone section. We offer two types of service:  

• UM, mandatory for minors travelling alone from age 5 to 11. 
• YP, optional for minors travelling alone from age 12 to 17. 

There is an additional cost for this service. Please keep in mind that we can only process your request if you do so up to 72 hours before your flight departure.  

Requests and authorisations for passengers suffering from illness or with reduced mobility are to be made through our Passengers with Special Needs page, at least 72 hours before flight departure. In this form we ask you to specify the maximum number of details that you know such as type of illness or reduced mobility, number of companions, etc. 

If you want to bring your own assistance gear, it will be transported at no additional cost, in addition to the checked luggage: 1 wheelchair, walker, crutches or other orthopaedic devices. 

At World2Fly, we offer you the possibility of taking a course to overcome your fear of flying. There are different modalities, as well as an accompaniment service available up to a week before the flight until the day of the flight. Get rid of your fear, sign up to the course from here, and benefit from a special discount by entering the code W2F21. 

For more information, please refer to: Afraid of flying? Overcome your fear with this course 

We all know that time is precious! With this service, you will not only be able to check-in at a priority counter, and thus avoid queues, but you will also be among the first to board the plane, without queuing at the boarding gate, and settle in comfortably. This service is only available online. Take advantage of the Priority Check-in and Boarding service. 

The priority luggage service allows you to quickly collect your luggage at the destination airport and save time. You can hire this service through Priority Luggage or Manage my Booking. 

We inform you that at World2Fly we offer free bassinets for babies on board our planes. This service is subject to availability. To request a crib, please send an email to [email protected]. In the email, please indicate the age of the baby, your booking number, if you have already booked a flight, the dates and destination of your flight. 

World2Fly offers you national and international press and magazines, as well as the latest catalogue of movies, series, games, children's entertainment, and music. 

Access our inflight entertainment portal now.  

Our Airbus A350s are equipped with individual entertainment screens on the seat-back in front of you. To find out if the A350 operating your route is equipped with individual screens, you must contact us within 48 hours prior to the flight through our Customer Care Department. 

In addition, if you travel in our Airbus A330s, you will be able to enjoy our streaming service. This system provides passengers with individual and personalised entertainment and allows you to download a wide variety of audio-visual content to your personal device: movies, thematic channels, games and much more. 

Part of our fleet has Wi-Fi available on board. There are different packages, adapted to different needs, that you can purchase once you are on the plane. 

Discover our on-board digital press service, a new way to enjoy thousands of newspapers and magazines for free during your trip. In this way, we are able to offer more than 7,000 newspapers and magazines from more than 120 countries, in 60 languages, while contributing to our environmental commitment. 

You will receive an email 48 hours prior to your flight departure to remind you that you can check-in online. In this same email, we will include a download link for the application from which to choose the newspapers and magazines you'd like to read during your flight. 

Yes, you will have the possibility of purchasing headphones to enjoy our on-board entertainment catalogue. If you have purchased our Premium Fly package, we will deliver the headphones to you, free of charge, in an amenity kit. 

Yes, on board you will have the possibility of charging your electronic device by means of the USB port provided at your seat. 

All our fares include two free meal services. From Spain to the Caribbean, the service consists of a hot meal and a snack. From the Caribbean to Spain, we offer a hot dinner and breakfast. 

 

If you suffer from an allergy or food intolerance, you can request a special meal directly on our website at Special Meals. Please note that you must request it no later than 4 business days before the departure of your flight.  

If you suffer from any type of allergy or intolerance to certain foods or ingredients, please bear in mind that on board our flights we cannot guarantee that the products are completely free of allergens or traces that may cause any kind of discomfort or reaction.  

We cannot prevent the rest of the passengers from consuming certain products on board, although we can inform those close to your seat to refrain from doing so to avoid causing you inconveniences during the flight.  

Therefore, if you have any type of allergy, we recommend that you always travel with your medication, and keep it handy at all times. If you wish, you can also bring your own food to eat during the flight. 

The crew will not take responsibility for, nor will it manipulate medicines that must be kept cold or away from the passenger's own supervision. 

You can bring baby food for the flight, as long as you travel with children. You will be required to separate it at the security check, but it does not have to be kept inside a transparent bag. The product must be sealed. 

You will find our duty-free retail catalogue on board all our flights. We offer duty-free products at very attractive prices. You can also purchase these products in advance through our website, at the Shopping with World2Fly section. 

In the event that the product you have purchased is defective, you should contact our supplier to notify it. You will find the contact information on the purchase receipt that you will receive by email. The supplier will proceed to replace or fully reimburse the defective product. 

World2Fly gives you the opportunity to check-in online and get your boarding pass to avoid unnecessary queues at the airport. To do this, all you have to do is click on the following link and follow the steps: Check-in online 

Online check-in will be open from 48 hours to 4 hours before flight departure, except for the following cases, in which online check-in will not possible: 

• Passengers travelling with minors under 2 years old of age.
• Passengers travelling with a pet or guide dog. 
• Passengers travelling from / to Cuba.
• Passengers who have requested the special assistance service at the airport. 
• Passengers travelling with stand-by service tickets. 
• Passengers carrying weapons. 
• Depending on the destination, you may have to check-in at the airport. However, you may book your seat in advance. 
• Unaccompanied minors (UMs) 
• Only available for flights operated by World2Fly,not connected with otrher flights.

** Service only available for flights operated by World2Fly, not connected with otrher flights.

Online check-in will be open from 48 hours to 1 hour before flight departure. Online check-in is not allowed in the following cases: 

• Passengers traveling with a pet or guide dog. 
• Passengers who have requested the special assistance service at the airport. 
• Passengers traveling with stand-by service tickets. 
• Passengers carrying weapons. 
• Depending on the destination, you may have to check-in at the airport. However, you may book your seat in advance. 
• Unaccompanied minors (UMs) 

For any incident, please contact our Customer Care Department. 

Get all the updated information about your flight here. 

We inform you of the necessary documentation to travel with World2Fly at our Flight documentation section. 

Like adults, children must also carry the legally required documentation to travel. Depending on whether they travel alone, with their parents, or with adult companions other than their parents, the documentation may vary. It is important that you check the documentation required for each specific case at Flight Documentation and UMs and Children travelling alone. For more information, you can also consult the Children and infants section. 

World2Fly flies to Cancun, Mexico - Punta Cana, Dominican Republic - Havana, Cuba from Madrid and Cancun, Punta Cana and Varadero from Lisbon, Portugal. 

Check- in opens 4 hours before departure and closes 1 hour before the scheduled departure time.

The latest boarding time is 15 minutes before the scheduled departure time.

We operate to the following terminals:

• Madrid: Departure World2Fly. Check-in is in Terminal Building T4 and boarding gates are in Satelite Building T4S. Adolfo Suarez Airport, Madrid - Barajas, (MAD) Madrid.
• Lisbon: Departure World2Fly flights from Terminal T1. Portela Airport, (LIS) Lisbon.
• Punta Cana: Departure World2Fly flights from Terminal TA. Punta Cana International Airport, (PUJ) Dominican Republic.
• Cancun: Departure World2Fly flights from Terminal T3. Cancun International Airport, (CUN) Mexico.
• Havana: Departure World2Fly flights from Terminal T3. Havana Jose Marti International Airport, (HAV) Cuba.