Special luggage is considered to be packages, other than standard suitcases, that due to their weight or size, are subject to additional payment and / or prior authorisation from the airline in order to be checked in:
Any baggage exceeding 158cm (height + width + length) will be considered special hold baggage and must not exceed 23 kg (with the possibility of increasing it up to 27 kg, subject to corresponding fees), except for mobility aids, musical instruments and sports equipment, which will be subject to assessment by the special requirements staff.
Additionally, special baggage is considered to be any baggage that may obstruct baggage handling and management systems at airports, such as soft fabric bags and/or bags that are oval-shaped or circular, soft or laminated plastic packaging and domestic or basic packaging and/or boxes (whether cardboard or other material).
If you wish to bring with you baggage that, due to its dimensions and weight, cannot fit into the overhead lockers or under the seat, you may book one or more seats to transport the baggage, provided it does not exceed 75 kg per reserved seat and does not exceed these measurements: 45cmx40cmx120cm (height/width/length). If it exceeds the maximum measurements, the baggage must be transported in the hold.
If you plan to transport your sports gear, it is important to note that it will be transported in the hold and must meet the following requirements:
You can transport your instruments either in the cabin or in the hold, depending on their characteristics:
Transport in Cabin:
Musical instruments can be transported free of charge as a substitute for a piece of carry-on baggage, as long as their dimensions do not exceed 55cmx35cmx25cm or 115 centimetres and are no heavier than 10 kg. If your musical instrument exceeds these limits, it can be transported as special cabin baggage by purchasing an additional seat.
Transport in Hold:
Musical instruments can be transported free of charge, replacing one of the checked bags included in the allowance, as long as they do not exceed the dimensions (158cm in height, length, and width) and the maximum weight of 23 kg. If the flight allows the purchase of extra weight for a fee, the maximum weight of the instrument will be increased to 27 kg.
If it exceeds the aforementioned dimensions or weight and needs to be transported in the hold, it must be carried as special hold baggage.
You must contact us by means of the following form. Please keep in mind that we can only process your request if you do it up to 3 business days before flight departure.
Call us at 900 92 40 40, if calling from Spain, or (+34) 91 00 03 831 if calling from outside Spain, from Monday to Friday, from 9 am to 6 pm (CET).