Special needs passengers
Current legislation defines a person with a disability, or Passenger with Reduced Mobility (PRM), as “any person whose mobility to use transport is reduced due to physical disability (sensory or locomotor, permanent or temporary), intellectual disability or handicap, or any other cause of disability, or age, and whose situation requires adequate attention and adaptation of the service made available to other passengers to their particular needs” (art. 2 a) Regulation EC 1107/06).
For flights to/from the USA, passengers may obtain a copy of the applicable regulation regarding non-discrimination on the basis of disability in air travel - Part 382 (14 C.F.R) - from the US Department of Transportation (DOT) website, or by contacting the DOT directly in writing or by phone https://www.transportation.gov/airconsumer/disabilitybillofrights
Wheelchairs and mobility aid devices
Will be accepted free of charge. If you want to use your own wheelchair to get to the flight gate, contact our airport staff to organise the service, both at the departure and arrival airports.
Remember...
We can only process your request if you do it up to 3 business days before flight departure.
If you need further information, call us at 900 92 40 40, if calling from Spain, or (+34) 91 00 03 831 if calling from outside Spain, from Monday to Friday, from 9 am to 6 pm (CET).
Not accept wheelchairs or mobility aids equipped with wet batteries
World2Fly does not accept wheelchairs or mobility aids equipped with wet batteries that can spill.
The carriage of small vehicles powered by lithium batteries is not allowed, neither as checked baggage, nor as hand baggage. The following objects are NOT considered mobility aids. Some examples are airwheels, solowheels, hoverboards, mini-segways, balance wheels, etc.
To manage your special needs
Please contact us by filling in the following form, but keep in mind that we can only process your request if you do it up to 72 hours before the departure of your flight.
Remember...
We can only process your request if you do it up to 3 business days before flight departure.
If you need further information, call us at 900 92 40 40, if calling from Spain, or (+34) 91 00 03 831 if calling from outside Spain, from Monday to Friday, from 9 am to 6 pm (CET).