Luggage incidents

It is important that you do not leave the airport without filing a claim in case of loss or incidents with your luggage. You must keep the luggage receipt at all times, a sticker that identifies your bag with a number code. 

At the baggage claim area of all airports, you will find the baggage department, where you can fill out the Property Irregularity Report (PIR) in the event of loss or any incident. 

You can also contact us via:


Baggage Claims Department 

P.O. BOX 5366 

07011 Palma de Mallorca. Balearic Islands, Spain. 

Tel: +34 971 40 88 93 (Monday to Friday from 8.30 am to 03.00 pm - CET) 

Fax: +34 971 40 88 89 

E-mail: [email protected]